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Standards [CURRENT]

DIN EN ISO 18295-1

Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017); German version EN ISO 18295-1:2017
Edition 2017-10

Standards [CURRENT]

DIN EN ISO 18295-2

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017
Edition 2017-10

Standards [CURRENT]

OENORM EN ISO 18295-1

Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)
Edition 2017-11-01

Standards [CURRENT]

OENORM EN ISO 18295-2

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
Edition 2017-11-01

Standards [CURRENT]

SN EN ISO 18295-1

Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)
Edition 2017-12

Standards [CURRENT]

SN EN ISO 18295-2

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
Edition 2017-12

Standards [CURRENT]

DIN EN 15221-7

Facility Management - Part 7: Guidelines for Performance Benchmarking; German version EN 15221-7:2012
Edition 2013-01

Standards [CURRENT]

DIN ISO 25552

Ageing societies - Framework for dementia-inclusive communities (ISO 25552:2022)
Edition 2024-01

Standards [CURRENT]

DIN EN 15221-4

Facility Management - Part 4: Taxonomy, Classification and Structures in Facility Management; German version EN 15221-4:2011
Edition 2011-12

Standards [CURRENT]

DIN EN 2535

Aerospace series - Vacuum deposition of cadmium; German and English version EN 2535:2022
Edition 2022-08

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