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NA 159

DIN Standards Committee Services

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ISO/TC 351
Contact centers

Publications Projects

Standardization in the field of terminology, requirement, guidance, practices, evaluation for contact centres management and services provision.

Excluded: Relevant work within the scopes of the following committees:

  • ISO/IEC JTC 1 Information technology
  • ISO/IEC JTC 1/SC 40 IT service management and IT governance
  • ISO/TC 176 Quality management and quality assurance
  • ISO/TC 176/SC 3 Quality management and quality assurance —Supporting technologies
  • ISO/TC 290 Online reputation
  • ISO/TC 312 Excellence in service
  • ISO/PC 317 Consumer protection: privacy by design for consumer goods and services

Note: In parallel, the proposed TC works in cooperation with existing committees on subjects that may support contact centres

National mirror committee of ISO/TC 351

Committee ID Name
NA 159 BR Board of DIN Standards Committee Services